Health Information Management Assistant

The Health Information Management Assistant is responsible for the timely review, distribution, receipt and processing of physician orders in all modalities. The HIMAssistant works within the Electronic Medical Records (EMR) systems to input patient information and process requests for medical records. Handles sensitive and confidential information with discretion and professionalism and in compliance with the organization’s policies, procedures and HIPAA regulations.

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• Promotes a positive patient experience by following required policies and procedures.
• Performs verification of physicians’ orders in all modalities, reviews orders for accuracy and attaches orders to appropriate patient files.
• Contacts physicians, physician offices or other health care agencies regarding orders with incorrect, questionable or missing information.
• Follows up to check on status of order requests from referring providers.
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Accurately and efficiently mails, emails or faxes requested medical records in accordance with privacy and HIPAA laws.
• Imports and attaches incoming medical records to appropriate patient file.
• Retrieves, prints and distributes medical records for radiologists.
• Locates and requests prior imaging and medical records for various studies.
• Prepares medical CDs and arranges for records delivery to other medical facilities as needed.
• Runs and processes various management reports as requested.
• Efficiently processes incoming and outgoing correspondence.
• Maintains physician directories in EMR systems.
• Assists the patient scheduling team when needed.
• Assists with managing fax log and failed faxes.
• Provides back up administrative support for other staff with similar job functions.
• Performs special projects, miscellaneous customer service, operational and business support functions as assigned by management.

• Strong communication skills with demonstrated ability to express ideas and information clearly and concisely in a manner appropriate to the audience
• Demonstrated ability to interact with patients, families, staff, physicians, and all levels of employees
• Ability to effectively contribute as a team member promoting cooperation, collaboration and flexibility in working with others to achieve quality patient care
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations
• Ability to maintain confidentiality, security and standards of ethics with all information
• Strong discretion in dealing with confidential and sensitive information
• Comply with all state/federal regulations (including HIPAA), company policies, standards and health & safety rules
• Ability to take initiative, be self-motivated and an independent, accountable, dependable performer
• Demonstrated critical thinking, problem analysis and problem resolution skills
• Ability to set priorities, be flexible and manage multiple tasks simultaneously
• Ability to work effectively in a high volume, fast-paced environment
• Ability to perform work accurately and thoroughly
• Ability to use and understand medical terminology
• Proficiency with Electronic Medical Records (EMR) and Microsoft Office Word and Excel
• Regularly and consistently demonstrates commitment to organization values

• High School diploma, GED or equivalent combination of education and experience
• Minimum 1 -2 years’ medical office or medical records management experience preferred