Scheduler - Diagnostic

The Diagnostic Scheduler is responsible for assisting patients and referring physicians and their staff in scheduling diagnostic radiologic procedures.

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• Promotes a positive patient experience by following required policies and procedures.  Treats each patient as their most important priority.
• Greets patients and/or referring providers via telephone in a professional and courteous manner.
• Listens to patients’ and referring providers’ requests for diagnostic radiologic procedures and asks appropriate questions to get information needed to schedule procedure.
• Responsible for understanding each modality and the affiliated exams, including contraindications and scheduling guidelines such as proper preparation.
• Schedules requested procedures and walk-in patients maximizing equipment utilization.
• Accurately enters registration demographics into patient information system; attaches orders; and/or verifies information on existing patients.
• Informs patients of preps as necessary.
• Obtains appropriate lab and or prior images as required or confirms appropriate labs or images have been ordered or requested.
• Calls patients to confirm or re-schedule exams as needed.
• Directs non-scheduling related incoming telephone calls to the appropriate department in an efficient manner.
• Manages Scheduling unit’s fax inbox. Reviews and identifies electronic documents received. Accurately attaches document to the appropriate patient’s electronic medical record.
• Performs ancillary scheduling tasks on a rotating weekly basis including but not limited to:
• Schedules patients approved by Pre-authorization Department
• Follows up on order requests from referring providers
• Reviews orders identified as incorrect or questionable to determine appropriate action
• Performs other duties or special projects as assigned by management.

• Strong communication skills with demonstrated ability to express ideas and information clearly and concisely in a manner appropriate to the audience
• Demonstrated ability to interact with patients, families, staff, physicians, and all levels of employees
• Ability to effectively contribute as a team member promoting cooperation, collaboration and flexibility in working with others to achieve quality patient care
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations
• Ability to maintain confidentiality, security and standards of ethics with all information
• Strong discretion in dealing with confidential and sensitive information
• Comply with all state/federal regulations (including HIPAA), company policies, standards and health & safety rules
• Ability to take initiative, be self-motivated and an independent, accountable, dependable performer
• Demonstrated critical thinking, problem analysis and problem resolution skills
• Ability to set priorities, be flexible and manage multiple tasks simultaneously
• Ability to work effectively in a high volume, fast-paced environment
• Ability to perform work accurately and thoroughly
• Ability to use and understand medical terminology
• Proficiency with Electronic Medical Records (EMR) and Microsoft Office Word and Excel
• Regularly and consistently demonstrates commitment to organization values

• High School diploma or equivalent
• 1 - 2 years’ scheduling or medical office experience desired or equivalent combination of education and experience